Skip to main content

Key Performance Indicators


Key Performance Indicators is a jargon that is used in almost every industry whether it is IT, Automobile or Online business.  KPI is a Metric but a Metric is not necessarily a KPI! There will be a target specified against each KPI and the value can be above or below the target set. One may collect 20-25 metrics for a department but there might be 5 or 6 metrics which can be used to track the performance of the group or the department. These metrics are generally classified as KPI's and each KPI can be lined to the goal of that department. KPI is decided by management and will be aligned to the program or organization goals.KPI is easy to understand and everyone working in the department from the lowest role to the highest role should be able to interpret/understand the metrics. Whenever the KPI value falls below or above the target values action should be taken. It is difficult for an organization to perform or for a client to monitor the performance of a partner without KPI's.

The source of data should also be chosen and extreme care needs to be taken while preparing the KPI's. It will be good to document the criteria used for preparing the KPI as there will be consistency and accuracy in the data prepared. KPI's are normally prepared and reviewed on a weekly or monthly basis in the form of a Dashboard. It is also important to share the KPI dashboard with all the members of the department so that everyone is aware of how a group is performing. Defining too many KPI's will be useless for decision making. The KPI should also satisy the SMART Criteria which is

  • Specific
  • Measurable
  • Attainable
  • Relevant
  • Time Bound




 A few examples of KPI.’s that can defined for a testing program are
a    

  • Defect Leakage
  • Defect Acceptance Ratio
  • Test Design/Execution Productivity
  • Percentage of Automation
  • Test Coverage
  • Requirements Coverage


Labels:

Comments

Post a Comment

Popular posts from this blog

Quantum Computing Trends

With the advancements in technology, we shifted from traditional computers to its digital version, which included zero’s and one’s and now, to the latest and fastest upgraded computers i.e. Quantum Computers. Built on the pioneering ideas of physicists Richard Feynman and David Deutsch in the 1980s, Quantum Computers leverage the unique properties of matter at nanoscale. Quantum computing uses quantum physics to solve the problems which today’s computers can never tackle. There are two characteristics of quantum computer which make them the computers of the future. First, quantum computing is built on qubits that can be overlays of zero and one i.e. half part of a zero and a half part of a one at the same time. Second, qubits become entangled and exist in groups. Because of its capability to solve problems, high speed and accuracy, quantum computing has immediate applications in fields like pharmaceutical, cryptography, machine learning and search. Realizing the pot...
1 comment
Read more

7 Software Testing Books Worth Reading!

Post a Comment
Read more

Latent Defect

 In the realm of software testing, ensuring the highest quality of software products is paramount. While many defects are detected during the testing phase, there's a subtle yet critical category of defects known as "latent defects" that often go unnoticed until they wreak havoc in production environments. In this article, we'll delve into the world of latent defects, understand what they are, why they are a concern, and how to effectively manage and mitigate them. What are Latent Defects? A latent defect in the context of software testing, is a defect or bug that lies dormant within the codebase but remains undetected during testing phases, including unit testing, integration testing, and even user acceptance testing. These defects are not immediately apparent and may not manifest until certain conditions are met in the production environment. Essentially, they are hidden time bombs that can have far-reaching consequences if triggered.
Post a Comment
Read more